Privacy Policy

This Privacy Policy describes how Eastern Business collects, uses, shares, and protects information obtained from visitors to the Eastern Bank official site at easternbusiness.gr.com and from customers who use Eastern Business products and services. By accessing or using any Eastern Business service, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Eastern Business collects information that you provide directly when you open an account, apply for a loan, enroll in Eastern Bank online banking, or otherwise interact with our services. This information includes your name, mailing address, email address, telephone number, Social Security number, date of birth, employment information, income details, and other data required to establish and service your accounts in compliance with applicable banking regulations.

When you use Eastern Bank online banking or the Eastern Business mobile app, we automatically collect certain technical information including your IP address, browser type, device identifiers, operating system, pages visited, time spent on pages, and the referring website. This information helps Eastern Business improve the performance and security of its digital platforms and detect potentially fraudulent activity.

Eastern Business also receives information from third parties, including credit reporting agencies, identity verification services, and other financial institutions, as necessary to process applications, verify identities, and comply with legal obligations under the Bank Secrecy Act and other federal regulations.

How We Use Your Information

Eastern Business uses the information we collect to provide, maintain, and improve our banking products and services. Specifically, we use your information to process transactions, service your accounts, respond to your inquiries, send account statements and notifications, deliver Eastern Bank online banking and mobile app functionality, and communicate important updates about your accounts or our services.

We use information to comply with legal and regulatory obligations, including identity verification under the USA PATRIOT Act, reporting requirements under the Bank Secrecy Act, and applicable anti-money laundering regulations. Eastern Business also uses information to detect, prevent, and investigate fraud, unauthorized transactions, and other potentially illegal activities.

Eastern Business may use aggregated or de-identified information that does not personally identify you for research, analytics, product development, and marketing purposes. This information cannot be linked back to any individual customer and is not subject to the same restrictions as personally identifiable information.

Information Sharing and Disclosure

Eastern Business does not sell your personal information to third parties. We may share your information with service providers who perform functions on our behalf, such as payment processing, statement printing, data analysis, marketing services, and technology support. These service providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was disclosed.

We may share information with credit reporting agencies as permitted by law, with other financial institutions as necessary to complete transactions you request, and with regulators, law enforcement agencies, and courts in response to valid legal process including subpoenas, court orders, and regulatory examinations. Eastern Business may also share information as necessary to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.

In the event of a merger, acquisition, or sale of all or a portion of Eastern Business assets, customer information may be transferred to the successor entity as part of the transaction. You will be notified of any such change in ownership or control of your personal information in accordance with applicable law.

Data Security

Eastern Business employs administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. The Eastern Bank online banking platform and Eastern Business mobile app use 256-bit Transport Layer Security encryption for all data transmitted between your device and our servers. We maintain firewalls, intrusion detection systems, and regular security assessments to protect our network infrastructure.

Access to your personal information within Eastern Business is restricted to employees and contractors who need that information to perform their job functions. All Eastern Business personnel with access to customer data receive privacy and security training and are subject to confidentiality obligations. We regularly review our data collection, storage, and processing practices to ensure compliance with our security policies and applicable regulations.

Despite these measures, no method of electronic transmission or storage is completely secure. Eastern Business cannot guarantee absolute security of your information. You play an important role in protecting your accounts by maintaining the confidentiality of your Eastern Bank login credentials, using strong and unique passwords, enabling multi-factor authentication, and promptly reporting any suspected unauthorized activity to Eastern Bank customer service.

Cookies and Tracking Technologies

The Eastern Bank official site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files placed on your device that allow our systems to recognize your browser and remember certain information. You can control cookie preferences through your browser settings, though disabling cookies may affect the functionality of certain features on the Eastern Bank official site.

Eastern Business uses both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. We use these technologies for purposes including authentication during the Eastern Bank login process, remembering your preferences, analyzing site performance, and delivering relevant content. Eastern Business does not use cookies to collect personally identifiable information without your consent.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. These rights may include the right to access the personal information Eastern Business holds about you, the right to request correction of inaccurate information, the right to request deletion of certain information, the right to opt out of certain data sharing practices, and the right to receive information about the categories of personal information we have collected and disclosed.

To exercise any privacy rights you may have, please contact Eastern Bank customer service at (800) 555-0183 or send a secure message through Eastern Bank online banking. We will verify your identity before processing any privacy-related request and will respond within the timeframe required by applicable law. Eastern Business does not discriminate against customers who exercise their privacy rights.

Children's Privacy

Eastern Business products and services are not directed at individuals under the age of eighteen. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to Eastern Business without parental consent, please contact us immediately so we can take appropriate steps to remove the information.

Changes to This Privacy Policy

Eastern Business may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the revised policy on the Eastern Bank official site with an updated effective date and, where required by law, by sending a notification to your email address on file or through a prominent notice on Eastern Bank online banking. Your continued use of Eastern Business services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

Contact Information

If you have questions about this Privacy Policy or Eastern Business privacy practices, please contact us by phone at (800) 555-0183 during business hours, by mail to Eastern Business, Attention: Privacy Office, or through the secure messaging center within Eastern Bank online banking. Eastern Business is committed to addressing your privacy concerns promptly and thoroughly. For additional information about financial privacy rights, you may contact the Federal Trade Commission or visit FTC.gov.

This Privacy Policy was last updated on January 1, 2026. Eastern Business reserves the right to modify this policy at any time in accordance with applicable law.